Privacy Policy

Thank you for using Multifactor. We provide this Privacy Policy (the "Privacy Policy") to explain the ways in which Solid, Inc. (the "Company," "we"," or "us"), through the Multifactor website located at multifactor.com and all related websites and applications (collectively, the "Site") collect, store, and use your personally identifiable information ("Personal Information").

By accessing, using, registering for, or otherwise visiting the Site or any of its related services in any way, you acknowledge that you have read and agreed in full to this Privacy Policy.

We reserve the right to revise the Privacy Policy at any time by updating this document. Your continued use the Site after the update will constitute your acceptance of the revised Privacy Policy.

The Privacy Policy was enacted on 6/25/2016 and was last modified 6/13/2017.

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Personal Information we may collect.

1. Information you submit to the Site. We may collect information you voluntarily submit to the Site. This may include your name, email address, and phone number. This may also include any bill or other document you upload to the Site. Finally, if you create an account and link your Third Party Billing Accounts (as defined in the Terms of Use) to the Site, we may collect your Third Party Billing Account login information as well as any information stored on those third party websites or accounts. We may automatically update this information for as long as you have an account with the site and maintain linked Third Party Billing Accounts. This Personal Information financial information and other information present on your bills.

2. Information automatically collected by the Site. The Site uses various methods of automatically collecting Personal Information. Specifically, we may collect information through the use of cookies (small text files placed on your computer), clear .gif files, and log files. Personal Information collected this way may include your IP address, your site usage history, and information about your computer or mobile device.

3. Information submitted by third parties. We may collect information from third parties, including Third Party Billing Accounts, provided that you give us permission to do so by adding these billing accounts to your account page.

4. Information you provide via email. We may collect information you submit to the Company through email or contact forms.

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How we may use your information.

1. In general, we use your Personal Information to provide our services and to optimize the Site. Specifically, we may utilize your Personal Information in the following ways:

   1. To provide the Bill Analysis Services as defined and more thoroughly described in the Terms of Use.

   2. To send you emails and other messages pertaining to the Site and to our services.

   3. To provide you with customer service and technical support and to provide answers to inquiries made through the Site.

   4. For promotional and marketing purposes.

   5. To analyze Site trends and performance and to optimize our Site and our services.

   6. To disclose Personal Information as necessary to comply with legal requests or processes.

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Children's Privacy.

1. We do not knowingly collect Personal Information from children under the age of 13. We will promptly delete any Personal Information we have collected from any child under 13. Please contact us immediately if you believe we may have any such Personal Information.

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Security.

1. We go above and beyond to protect the integrity and security of your personal information. Please view our security page for more details. Nevertheless, we cannot ensure or warrant the security of any information you transmit to the Site or the Company, and you do so at your own risk.

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Contacting the Company.

1. Please contact us through the "support" feature on the Site with any questions, comments, or suggestions.